Policy and Procedures

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Policy and Procedures

Placing an Order

Pre-Order

We are happy to offer the option to pre-order on select items that are not yet available to ship. The estimated shipping date will be indicated on the product page. Pre-order products are susceptible to unforeseen processing delays. We cannot guarantee dates for these items. Pre-Orders are a first come, first serve basis. A deposit is processed for pre-orders. When Item is available it will be charged and shipped pending credit card verification. You will get an email from our customer service team if there are any issues with your order.

Price Adjustments

We do not offer price adjustments at this time

Out of Stock

While we do our best to make sure our website reflects exactly what is in stock in our inventory.  Updates may be delayed and not always reflect proper stock. If an issue arises please contact our Customer Service team. They will be happy to help!

Damaged Items

If your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.

Damaged items must be reported within 7 days of receipt. All damages should be reported to info@annaeastoncollection.com, be sure to include your order number. We will contact you with instructions to correct the situation. Failure to report damaged items within 7 days will result in a no replacement policy.

Final Sale

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases.

Custom or Personalized Items are Final Sale and can not be returned or exchanged.

Shipping

Shipping Within the U.S.

We offer free ground shipping on all domestic orders. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. If you’d would like to expedite your order, please select FedEx Standard Overnight, FedEx 2 Day, or FedEx Express Saver at checkout. Price will be calculated at checkout based on your order’s size and weight. FYI: we’re unable to ship to U.S. Territories and P.O. Boxes at this time.

Once your order ships, look out for a confirmation email with tracking information. Online orders may require a signature. Use the FedEx tracking number you receive to track domestic shipments through www.fedex.com. You can always check the status of your order by logging into your account, too. And if you don’t receive your shipping confirmation within three business days of placing your order, reach out to our customer service team and be sure to include your order number to expedite the process, info@annaeastoncollection.com.

Unfortunately, we are unable to process any changes to orders once they are placed.

If you have reason to believe your package has been lost or stolen, please contact Customer Care to initiate an investigation. Please allow 3 - 5 business days for the FedEx investigation and our customer service team to contact you for next steps. It can take up to 5 - 7 business days. If after the investigation your package was claimed as lost, we are more than happy to re-ship a new order under Signature Required if your item(s) are still in stock, otherwise we'll process a refund of your original amount once the investigation is complete with FedEx.

International Shipping 

Please contact us for international purchases. For international purchases we will make a case by case decision and must be ordered over the phone and not online.

Returns

Domestic Returns

We’re sorry your order didn’t work out. All orders must be returned within 30 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Anna Easton Collection. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.

International Return Policy

We are sorry your order did not work out. While we welcome your return, we unfortunately do not cover the cost for international return shipping. All orders must be returned within 30 days of purchase for a full refund. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. You will not be refunded for importation fees. 

Exchanges

At this time, we do not accept exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and returning the order(s) as needed. Returns that do not meet the above Domestic and International Return Policy requirements are accepted at the discretion of Anna Easton Collection.

Final Sale

Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on www.annaeastoncollection.com.

Privacy Policy

At Anna Easton Collection, we care deeply about privacy. We believe in 

transparency, and we are committed to being upfront about our privacy 

practices, including how we treat your personal information. We know you 

care about your privacy too. This policy explains our privacy practices for Anna 

Easton Collection Sites, Mobile Apps and Contact Us Tabs. 

We will not sell your information or share with any other parties (or to anyone, 

for that matter). If you nave any concerns about your privacy, please contact us 

at info@annaeastoncollection.com or 800-832-9519.